Your Rights to cancel if you are a Consumer (Personal/Non-Business)
As a consumer for most products bought online you have a legal right to
change your mind and receive a refund. However, the right of consumers to
change their mind does not apply in respect of:
· Products which are ‘bespoke’ i.e., designed and
manufactured to your specific requirements such that we could not resell
them to anyone other than you.
If you have ordered a personalised item, as detailed above, there is no
automatic right to cancel or eligibility for a refund. However, if you are
unhappy or feel that you wish to cancel or return your order, please contact us and we will look into it. Please note each order will be
managed on an individual basis. Where possible we will try to accommodate
your request, but this is not guaranteed and there is no obligation for us
to process a refund unless the item or order is defective or faulty.
If you are entitled to a refund under these terms, we will refund you the
price you paid for the products via the method you used for payment.
However, we may make deductions from the price, as described below.
· We may reduce your refund of the price (excluding delivery costs) to
reflect any reduction in the value of the goods if this has been caused by
your handling them in a way which would not be permitted in a shop. If we
refund you the price paid before we are able to inspect the goods and later
discover you have handled them in an unacceptable way, you must pay us an
If the products are goods, your refund will be made within 14 days from the
day on which we receive the product back from you or, if earlier, the day
on which you provide us with evidence that you have sent the product back
Rejecting Defective Products if you are a Consumer
The Consumer Rights Act 2015 says goods must be as described, fit for
purpose and of satisfactory quality. If you wish to exercise your legal
rights to reject goods because they are defective, you must post them back
to us or (if they are not suitable for posting) allow us to collect them
from you. We will pay the costs of postage or collection.
Last update 18/05/2021 16:05